Refund policy

We have a 60-day money-back guarantee, which means you have 60 days after receiving your item to request a refund.

Because Glow Reset is a personal care product, for hygiene reasons we do not require you to send the item back to us. Simply contact us within 60 days of receiving your order and, if your request is approved, we will issue a full refund to your original payment method — no return shipment, no forms, no hassle.

To request a refund, contact us at info@dewstiq.com with your order number. You'll also need your receipt or proof of purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately at info@dewstiq.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions

We reserve the right to decline a refund request in cases of suspected abuse of this guarantee (for example, repeated refund requests from the same customer for the same product). We also cannot issue refunds on gift cards.

European Union 14-day cooling-off period

If you are shopping from the European Union, you have a legal right to cancel your order within 14 days of receiving it, for any reason and without justification, under EU consumer protection law. Our 60-day money-back guarantee is more generous than this legal minimum and already covers this right — you do not need to take any additional steps to benefit from it.

Refunds

Once we approve your refund request, you will be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@dewstiq.com.

Contact

For any questions about this Refund Policy, reach out to us at info@dewstiq.com or Dewstiq S.L., Calle Limonar, 03170 Rojales, Alicante, Spain.