Shipping policy

Processing Time

Orders are typically processed within 1–2 business days of purchase. Once your order has shipped, you will receive a confirmation email with a tracking link.

Shipping Rates

Orders under €40: Standard Shipping, €4.99
Orders of €40 or more: Free Shipping

Choosing our 2-Pack or 3-Pack bundles automatically qualifies you for free shipping.

Delivery Times

Estimated delivery time is 7–14 business days from the date of shipment, depending on your destination. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, or other circumstances beyond our control.

Order Tracking

Once your order ships, you will receive an email with a tracking number so you can follow your package every step of the way. Please allow a few days for tracking information to update after your order ships.

International Orders

If you are ordering from outside our primary shipping zones, you may be responsible for customs duties, import taxes, or other fees charged by your local authorities upon delivery. These charges are outside of our control and are not included in your order total.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error shortly after placing your order, contact us immediately at info@dewstiq.com and we will do our best to correct it before the order ships.

Lost or Delayed Packages

If your package appears to be delayed or lost in transit, please contact us at info@dewstiq.com with your order number so we can investigate with the carrier and find a resolution.

Contact Us

For any questions about shipping, contact us at info@dewstiq.com or Dewstiq S.L., Calle Limonar, 03170 Rojales, Alicante, Spain.